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Our Policies

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Privacy Policy

Privacy Policy

Last Updated: 14/08/2025

Pure Critical Games (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, purchase our products, or participate in our events.

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1. Data We Collect

When using our website or services, we may collect the following personal data:

  • Contact Information: name, email address, phone number, billing and shipping address

  • Payment Information: collected and securely processed by third-party payment providers (PayPal, Stripe) – we do not store your card details

  • Event Information: if you register for events, we may collect details required for booking and contacting you

  • Technical Data: IP address, browser type, device details, visited pages (through cookies and analytics tools)

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2. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Communicate regarding purchases, events, or your requests

  • Send newsletters and promotional material (only with your consent)

  • Improve our website and user experience

  • Comply with legal obligations

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3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for:

  • Website functionality

  • Traffic analysis via Google Analytics

  • Targeted advertising via Facebook Pixel

You can set your browser to reject cookies, but some functions may not work properly.

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4. Data Sharing

We may share your data with trusted third parties only for the purposes described above:

  • Payment providers: PayPal, Stripe

  • Shipping companies: courier services for order delivery

  • Analytics & marketing tools: Google Analytics, Facebook Pixel

We never sell your data to third parties.

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5. Data Retention

We retain your personal data as long as necessary for:

  • Completing your order or event participation

  • Compliance with tax, accounting, or legal obligation

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6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing communication

  • Request data portability

To exercise your rights, contact: purecritrpg@gmail.com

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7. Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

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8. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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9. Contact

For any questions regarding this Privacy Policy or how we manage your data, contact:
Pure Critical Games
Email: purecritrpg@gmail.com

Terms & Conditions

Terms & Conditions

1. General

These Terms & Conditions govern the use of this website and product purchases from Pure Critical Games (“the Company”). By placing an order, you fully accept these terms. The Company reserves the right to modify them without prior notice.

 

2. Orders & Payments

  • All orders are placed through the website.

  • Payment is required in full at the time of order.

  • Accepted payment methods: Credit Cards, PayPal, Iris.

  • Prices include VAT (where applicable) and are subject to change without notice.

 

3. Product Availability

  • All products are offered subject to availability.

  • If a product is out of stock after purchase, the customer will be informed and offered a refund or replacement.

 

4. Pre-Orders

  • Pre-orders require full payment at the time of submission.

  • Release dates are estimates and may change.

  • In rare cases, suppliers may deliver fewer units. If your order is affected, a full refund will be provided.

  • Cancellations are accepted within 24 hours of ordering. After this, the sale is final.

 

5. Shipping

  • Orders are shipped within 1–3 business days after payment confirmation.

  • Pre-orders ship on or after the official release date.

  • Shipping costs are calculated at checkout. Free shipping is offered for orders over €50 (Greece), over €80 (Cyprus) and over €120 for the rest of European Countries.

  • A tracking number is provided.

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6. Cancellations & Returns

  • Orders can be canceled within 24 hours if not yet shipped.

  • Returns are accepted only for defective, incorrect, or damaged products, and must be reported within 48 hours of receipt.

  • Pre-orders are non-refundable, except in cases of defect or error.

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7. Event Participation

  • Participation in Pure Critical events is made via the website by booking and paying for seats at each table.

  • Seat reservations are valid for 24 hours until payment confirmation. After that, seats are released.

  • Minimum players per session: 3. Maximum per table: 5.

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8. Intellectual Property

All website content (texts, images, logos) belongs to Pure Critical Games or its licensors and may not be used without written permission.

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9. Limitation of Liability

The Company is not liable for delays or product shortages caused by external factors (e.g., supplier delays, courier issues, natural events).

Order - Pre Order Policy

Order Pre order Policy

Pre-Order Policy

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1. Payment

All pre-orders must be paid in full at checkout. Orders containing both pre-order and available items will be shipped once all items are available, unless requested otherwise.

 

2. Release Dates

Estimated release dates are indicative and may change due to distributor or publisher delays. You will be notified of any changes.

 

3. Cancellations

Pre-order cancellations are accepted within 24 hours of purchase with a full refund. After 24 hours, cancellations are not accepted, and payment is non-refundable.

 

4. Returns

Pre-order items cannot be returned or exchanged unless they arrive defective or incorrect.

 

5. Deadline Date

Pre-orders may only be placed until a specified “deadline date” listed in the product description.

 

6. Limited Supplier Availability

Even if paid on time, the final availability depends on supplier stock. In rare cases, orders may not be fully fulfilled. If so, you will be notified and refunded for unavailable products.

 

Order Policy

 

1. Order Confirmation

After placing an order, you will receive an automatic email confirmation. This does not constitute acceptance of the order. We reserve the right to cancel or modify an order in case of stock, pricing, or technical errors.

 

2. Product Availability

All products are subject to availability. If a product is out of stock after purchase, we will contact you with refund or replacement options.

 

3. Order Modifications & Cancellations

Orders can be modified or canceled within 24 hours if not shipped. After shipment, cancellation is not possible.

 

4. Payment

Orders must be fully paid before processing and shipping.
Accepted payment methods: Credit Card, PayPal, Iris.

 

5. Shipping

Orders are usually shipped within 1–3 business days via BOX Now to your chosen locker in Greece and Cyprus. You will receive a shipping confirmation once dispatched.

Orders in European Countries are shipped with Fed Ex

For products valued over €100, Pure Critical may use courier services (ACS, Speedex, Geniki Taxydromiki). You will be notified of any changes.

 

6. Combined Orders

Orders containing both available and pre-order items are shipped when all items are available, unless otherwise requested (additional shipping fees may apply).

 

7. Defective or Missing Products

If you receive defective, incorrect, or incomplete products, contact us within 48 hours at purecritrpg@gmail.com or call +30 6906 278 836. Photos may be requested. We will provide replacement, refund, or store credit.

Refund Policy

Refund Policy

1. Right of Withdrawal (Distance Purchases)

You may withdraw from your purchase within 14 calendar days from receipt without giving a reason.

Conditions:

  • Product must be unused, sealed, and in its original packaging.

  • You must notify us via email before returning the product.

  • Return shipping costs are borne by the customer, unless the product is defective or incorrect.

Refunds are issued within 14 days of acceptance, using the same payment method.

Exception: Physical RPG scenarios with an included code for digital download are not refundable once the digital version has been accessed.

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2. Non-Returnable Products

Returns are not accepted for:

  • Opened sealed TCG products (e.g., booster packs, collector boxes)

  • Digital products or downloaded files

  • Pre-orders (unless defective/incorrect)

  • Customized products

  • Used RPG books or accessories

  • Physical RPG scenarios where the digital download code has been redeemed

 

3. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, notify us within 48 hours of receipt. We will offer:

  • Replacement

  • Store credit

  • Full refund (including shipping)

Photos may be requested for verification.

 

4. Return Procedure

Contact us at purecritrpg@gmail.com with your order number, reason for return, and photos if applicable. We will provide return instructions.

Digital Product Policy

Digital Product Policy

Last Updated: 14/8/2025

 

This Digital Products Policy applies to all downloadable files sold by Pure Critical Games through our website, including but not limited to RPG scenarios, guides, and supplemental material (“Digital Products”).

 

1. Nature of Digital Products

Our Digital Products are delivered exclusively in electronic form (e.g., PDF, ZIP). No physical products are shipped.

 

2. Delivery

Once your payment is successfully completed through our payment providers (PayPal, Stripe), you will receive an email with a download link or direct access to your files. Delivery is considered complete once the files are made available.

 

3. Return Policy

Due to the instant delivery of Digital Products, all sales are final. No returns, exchanges, or cancellations are offered after purchase, unless required by applicable law. If a file is corrupted, incomplete, or defective, please contact us within 7 days of purchase so we can provide you with a replacement file.

 

4. License of Use

Unless otherwise stated, your purchase grants you a non-exclusive, non-transferable license to use the Digital Product for personal use only. Resale, sharing, distribution, or reproduction of the Digital Product in any form is not permitted.

Printing of the files for personal use is allowed.

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5. Technical Issues

If you experience problems downloading or opening the purchased files:

  • Make sure your device and software support the file type (e.g., a PDF reader for PDF files).

  • Contact us at [Insert Contact Email] with your order details so we can assist you.

 

6. Updates

From time to time, we may update Digital Products to correct errors or improve content. At our discretion, updated versions may be made available to customers who purchased the original version.

 

7. Contact

For any questions regarding this Digital Products Policy, please contact: Pure Critical Games Email: purecritrpg@gmail.com

Shipping Policy

Shipping Policy

Last Updated: 9/9/2025

 

This Shipping Policy explains how Pure Critical Games processes and delivers your orders.

1. Scope

This policy applies to all physical products purchased from our website.
Digital products (e.g., RPG scenarios in PDF) are delivered electronically and are not subject to shipping fees or times.

 

2. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

 

3. Shipping Methods & Costs

We offer multiple shipping options in Greece:

  • Pickup lockers (e.g., BOX Now) – collect at your convenience

  • Local pickup in Thessaloniki

Shipping cost is calculated at checkout based on destination, weight, and delivery method.

For orders over €100, Pure Critical may ship via courier (ACS, Speedex, Geniki Taxydromiki). Customers will be informed in advance. For orders in European Countries the shipping is achieved through Fed Ex.

 

4. Delivery Times

  • Greece: 3–5 business days after dispatch (depending on location/courier)

  • Cyprus: 5–7 business days after dispatch

  • European Countries: 2-10 days according to the country

Note: Delivery times are estimates and may be affected by factors outside our control (e.g., customs delays, weather, strikes).

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5. Order Tracking

Once shipped, you will receive an email with a tracking number to monitor your parcel.

 

6. Damaged or Lost Parcels

If your order arrives damaged, contact us within 48 hours with photos of the damage.
If your order is lost during transit, we will work with the courier to investigate and resolve the issue.

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7. Customs, Duties & Taxes (Non-EU Orders)
For orders shipped outside of the European Union, customs duties, import taxes, and any other applicable fees may be charged by the destination country. These charges are not included in our product prices or shipping costs and are the sole responsibility of the customer. We are not responsible for delays caused by customs procedures.

 

8. Contact

For any shipping-related questions, contact: Pure Critical Games Email: purecritrpg@gmail.com

Event Registration Policy

Event Registration

To be announced

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